Refund policy

Refund Policy

Every ShopArt print is made to order, so we don't offer returns or refunds for change of mind.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If your print arrives damaged, is faulty, or doesn't match its description, contact us at hello@shopart.com.au within 14 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or a full refund, including any postage you paid where required by law.

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under the Australian Consumer Law.

Questions: hello@shopart.com.au